VideoSlots Privacy Policy

At Video Slots, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, or play at our video slots casino. By registering with us or using our services, you agree to the practices described in this policy.

Who We Are

Our VideoSlots platform is operated by Videoslots Limited, a company registered in Malta (reg. C49090), with our sportsbook operated by Videoslots Sports Limited. We hold licences from the Malta Gaming Authority, the UK Gambling Commission, Spelinspektionen in Sweden, and AGCO in Ontario, among others. As a licensed video slots online casino, we are legally required to collect and process certain personal data to comply with anti-money laundering, responsible gambling and regulatory obligations.

Information We Collect

Registration and Account Data

When you create a videoslots login, we collect your name, date of birth, address, email, phone number and payment details. We use this information to verify your identity, process your videoslots casino login securely, and ensure you meet the minimum age requirement of 18 years.

Financial and Transaction Data

We record details of your deposits, withdrawals and bonus activity, including videoslots bonus code redemptions, wagering history, and any videoslots casino bonus or free spins you claim. This data helps us process payments, calculate your videoslots withdrawal time accurately, and detect fraudulent activity.

Technical and Usage Data

We automatically collect technical information such as your IP address, device type, browser, operating system, and how you interact with our video slots casino, including pages visited and games played on our videoslots app or website. This helps us optimise performance across our video slots mobile casino and desktop platforms.

How We Use Your Information

We use the data we collect for the following purposes:

• We verify your identity and age before allowing access to our online video slots casino
• We process deposits, withdrawals and manage your videoslots welcome bonus and other promotional offers
• We monitor gaming patterns to support responsible gambling and detect problem play
• We personalise your experience, including recommending games and relevant videoslots casino bonuses
• We communicate with you regarding account updates, promotions, and customer support requests
• We comply with legal and regulatory obligations under our various gaming licences
• We prevent fraud, money laundering and unauthorised access to your account

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, keep you logged in during your video slots login session, and analyse traffic across our video slots casino. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment providers to process deposits and withdrawals, including e-wallets and bank transfers
• Regulatory bodies such as the Malta Gaming Authority, UK Gambling Commission, and Spelinspektionen
• Identity verification and fraud prevention services
• Marketing partners, where you have consented to receive promotional communications, including information about videoslots casino sister sites
• Law enforcement agencies where legally required

Where our group operates across multiple licensed markets, data may be shared internally among videoslots limited casinos entities to ensure consistent compliance and account management, always subject to applicable data protection laws.

Data Security

We take data security seriously and implement industry-standard measures, including encryption, secure servers, and restricted access controls, to protect your information from unauthorised access, alteration, or disclosure. Our VideoSlots team regularly reviews our security protocols to ensure your data remains safe while you enjoy our casino video slots games and services.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory record-keeping requirements. Following account closure, we may retain certain data for a period required by applicable gambling and financial regulations, typically up to five years, after which it is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. These include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention obligations
• Object to or restrict certain types of data processing
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact our support team through the details provided below. We aim to respond to all valid requests within one month.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

International Data Transfers

As we operate across multiple regulated markets, including the UK, Sweden, Denmark, Italy, Spain and Canada, your data may be transferred and processed in countries outside your home jurisdiction. We ensure that any such transfers are conducted in compliance with applicable data protection laws, including appropriate safeguards where required.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our video slots online casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your data protection rights, please contact our support team via live chat, available 24 hours a day, or email us at support@videoslots.com. You can also write to us at Videoslots Ltd, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. We are here to address any concerns regarding your privacy while you enjoy everything our platform has to offer.