VideoSlots Terms and Conditions

Welcome to Video Slots. These Terms and Conditions govern your use of our website, our video slots casino games, our sportsbook and our loyalty program. By registering an account with us, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services or attempt to open an account with us.

Who We Are and Our Licences

Our casino is owned and operated by Videoslots Limited, a company registered in Malta under number C49090, with our registered office at The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. Our sportsbook is operated by Videoslots Sports Limited, registered in Malta under number C93953, at the same address. We have provided our video slots casino to players since 2011, and today VideoSlots operates under licences from the Malta Gaming Authority (MGA/CRP/258/2014), the UK Gambling Commission (licence number 39380), the Swedish Spelinspektionen (23Si1181) and the Alcohol and Gaming Commission of Ontario (AGCO OPIG1267597). Our sportsbook operates under MGA/CRP/258/2014/02 and Spelinspektionen licence 25Si933, and we also hold a licence to operate videoslots.es in Spain. Players in the United Kingdom, Sweden, Denmark, Italy and Greenland fall under separate local terms specific to their jurisdiction.

Eligibility to Use Video Slots

You must be at least 18 years old, or the legal age for gambling in your jurisdiction, to register an account and play at VideoSlots. We do not accept players from a long list of restricted countries, including the United States, France, Spain, Belgium, the Netherlands, Portugal, Poland, Greece, Turkey and many others; a full and current list is available on request from our support team. If you reside in a restricted territory, you must not attempt to register, deposit or play, and we reserve the right to close any account opened in breach of this rule and to void any related winnings.

Creating Your Account and VideoSlots Login

To use our video slots online casino, you must create a personal account using accurate and complete information. We only permit one account per player, and we do not allow duplicate registrations from the same household or IP address. Once your account is created, you can use your Video Slots login details to access our platform at any time. Our games run on HTML5 technology, so there is no need to download software or visit an app store - the VideoSlots app experience is delivered directly through your browser on desktop PC, laptop, smartphone or tablet, across both iOS and Android.

Your Responsibilities as an Account Holder

• You must keep your login credentials confidential and notify us immediately of any unauthorised use of your account
• You must provide truthful identity, age and residency information when requested
• You must not use our services if you are located in a restricted country
• You agree that we may request due diligence documents before processing withdrawals

Deposits, Withdrawals and Currencies

We accept deposits in CAD, DKK, EUR, GBP, JPY, NZD, SEK and USD, and we pay out winnings in the currency registered on your account; where this is not possible, we send your funds in Euro. Our minimum deposit is €10 / £10, and we do not charge a processing fee except through Euteller, which carries a 1.95% charge. You can fund your account using Visa, Mastercard, Apple Pay, Visa Electron, Skrill, Neteller, EcoPayz, Euteller or bank transfer, and all deposits are credited instantly. Customers residing in the UK are no longer able to use payment cards with us.

Our minimum withdrawal is €20 across every method, including bank transfer; smaller amounts requested from our support team carry a 3.95% fee. If you are within the EU, you must withdraw via your original deposit method or by bank transfer; players outside the EU and players from the UK may withdraw by their chosen deposit method or bank transfer. The maximum withdrawal is £10,000 per transaction. Amounts up to €30,000 are paid to your original payment method, while anything above €30,000 is paid by bank transfer and must be requested from support. Progressive jackpot wins of €50,000 or more may take up to 30 working days to process. When it comes to videoslots withdrawal time, we process most requests within 12 hours, with the exception of bank wire transfers, which can take up to 2 working days once satisfactory due diligence documents have been received. A fee of up to 3.95% may apply to funds withdrawn without being wagered, or to more than one withdrawal in a 7-day period.

Video Slots Casino Bonuses and Promotions

Every newly registered player at Video Slots Casino receives a three-part welcome package: the Welcome Bonus, Welcome Spins and a 7-day Battle Freerolls Ticket. A minimum first deposit of €10 / £10 unlocks 11 wager-free videoslots free spins together with our 100% welcome bonus. Under our MGA licence, the first deposit counts up to a maximum of €200, and the full bonus requires wagering 35 times the deposit amount within 60 calendar days. Under our UK Gambling Commission licence, the maximum bonus is £50, wagered 10 times within 60 days. We activate every bonus code offer from your My Profile - My Bonuses page, and we release the funds to your main balance in 10% increments. The maximum bet permitted while a bonus is active is 50% of the bonus amount or €20 / £20, whichever is lower, and the maximum cashout from the welcome free spins is capped at £10. Wagering on progressive jackpot games does not count toward this bonus, and the offer may be activated only once per player, household or IP address.

Beyond our welcome offer, we run The Wheel of Jackpots, awarding three exclusive in-house jackpots - Mega, Major and Mini - with guaranteed minimums of €1,250, €625 and €125 respectively, all wager-free and withdrawable immediately. We also operate Clash of Spins around the clock and Battle of Slots, a multiplayer slot tournament offering Scheduled and Sit & Go formats, Freerolls, Re-Buys and Jackpot Chases. Our Weekend Booster pays a wager-free cash reward every Friday based on your real-money play. Only one bonus may be active per account at any time.

VideoSlots Casino Games and Providers

We offer more than 12,000 games, including video slots, live casino, jackpots and table games, sourced from over 180 studios such as NetEnt, Microgaming, Play'n GO, Pragmatic Play, Playtech, Red Tiger, Big Time Gaming, Yggdrasil and many more. Our live casino, powered by Evolution Gaming, Playtech, Authentic Gaming and other studios, includes baccarat, blackjack, roulette, craps, sic bo and live game shows. As a video slots mobile casino, we make every game available on smartphone and tablet exactly as it appears on desktop, including registration, deposits, withdrawal requests and bonus activation. New titles are added to our online casino video slots library on a daily basis.

Responsible Gambling

We are committed to promoting safer gambling. We provide tools that allow you to set deposit limits, wagering limits and session reminders, and we offer the option to self-exclude for a defined period or permanently. If you feel that your gambling is becoming a problem, we encourage you to contact our support team, who can direct you toward independent organisations offering advice and support.

Customer Support

Our support team is available 24 hours a day, seven days a week via live chat, e-mail and telephone. You can reach us at support@videoslots.com, or write to us at Videoslots Ltd, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. We provide support in multiple languages to make sure every player enjoys a smooth casino video slots experience.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect changes in our services, our licensing requirements or applicable law. We will publish any updated version on our website, and continued use of our platform after changes are published constitutes your acceptance of the revised terms. We recommend that you check this page periodically.

Governing Law

These terms are governed by the laws of Malta, without prejudice to any mandatory consumer protection rules that apply under the law of the United Kingdom, Sweden, Ontario or any other jurisdiction in which we hold a licence. Any dispute arising from your use of our services will be handled in accordance with the dispute resolution procedures set out in our complaints policy.